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How to be super productive while running a high traffic e-commerce organization?

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  Imagine you have a massive customer base and limited quality staff to handle them. What will you do? would you let the agents dial unreachable, switched off, invalid numbers and let them waste their time? Absolutely no. SlashRTC’s Automatic dialer can help you increase the agent productivity by surpassing the unreachable, switched off and invalid numbers. No need to waste another valuable second of your agent on failed calls. Automatic dialer will dial the calls from the backend and only if the calls gets connected to the customer it will route to the agent, that’s how the agents can save their valuable time and be efficient. All you have to do is upload the calling list of customers you wish to call. There is no limit on how many numbers you can upload or limitation on the number of agents. Along this track each and every agent on live monitor in real time. Some interesting features linked to your Automatic Dialer ● Unlimited calls ● Advanced analytics ● Virtual numbers ● Call moni
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The emergence of cloud telephony in India

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  Cloud telephony in India is emerging drastically, but what is cloud telephony exactly? It is a type of unified communications that offers voice communication services through a third-party host, essentially enabling organizations to run a business phone system through their internet connection. What are the factors that are boosting cloud telephony in India ? 1. Accessibility - Remote accessibility and portability through mobile devices. 2. Cost Efficiency - No additional installation burden, along with many pricing models 3. Security - Dedicated security mechanisms to keep data safer. 4. Prompt customer handling - Helps in enhancing customer experiences via IVR solutions for quick query resolution 5. Business scalability - Real-time dashboard monitoring allows better implementation and encourages business communications. There are also some challenges such as infrastructure issues when it comes to setting up a call center. The setup cost and the maintenance cost for infrastructu
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Why E-Commerce needs a Contact Center Software

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  We have already established the fact that contact center solutions are 'the' way to improve your customer experience. Due to the pandemic, online shopping has become the need of the hour, as a lot of people prefer shopping online via e-commerce websites, rather than going to a store. However, online shopping comes with its own challenges such as product availability issues, order tracking, payment issues, customer support, etc.  A robust  call center software in India  can help your business thrive in this highly competitive market. You can reduce resolution time of customer complaints with our integrated CRM data which provides the complete history of the customer’s orders. Your agents will always have enough information for top class customer service. Call center software in India needs to be more versatile when it comes to providing service; they may need different types of channels such as incoming and outgoing dialer, chatbots, email services, voicebots etc.  By using co
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The importance of customer experiences for small and established organisations

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  Established contact center cloud solutions can be very helpful for small businesses as it will save their costs for hiring expensive hardware and data centers for their business to expand. A powerful cloud-based call center solution, provides a smooth customer experience with little investment, to streamline complicated company communications. Gain deeper, more useful insights from everyday customer discussions with an easy-to-integrate cloud platform. Benefits of contact center cloud solutions:- Scaling up business operations - This can be a challenge but when it comes to SlashRTC’s contact center cloud solutions you can simply onboard new callers with some easy clicks. Add the number of agents and team leader to the SlashRTC’s calling portal with the help of an intuitive and user-friendly UI. Agent’s performance insights - Tracking the agent's performance manually or from different portals can be tricky, with SlashRTC’s curated and customizable reports, organizations can track
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The Best BPO software must be custom, flexible and secure.

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  The market for business process outsourcing is competitive. Customers believe their business objectives have not been reached, hence half of all BPO contracts fail after five years. BPO providers require tools and processes that enable them to provide low-cost, high-quality services that attract and retain consumers. The correct BPO software can be a significant component in a successful customer retention strategy for BPO providers. The  Best BPO Software  should provide end-to-end service management such as - - Differentiation of services -  Approximately 80% of BPO services, according to market observers, are highly customized and this is where SlashRTC can lead you to fulfill the requirements of your clients and their needs. Some clients may need certain traditional services like Inbound and Outbound calling services and others might need something else like AI powered chatbots and voicebots. - Monitoring and compliance -  SlashRTC provides ready to use and must have essential re
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How do you ensure the security of customer data without giving up on important features like IVR systems?

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  An IVR (Interactive Voice Response) calling system is an automated customer service solution that uses pre-recorded responses to satisfy the demands of callers – ideal for your Inbound Call Center. IVR calling systems , when well-designed, may save you and your clients a lot of time and money. For all of your IVR needs, SlashRTC is a cloud based contact center solution, which means you do not have to spend on expensive hardware and neither do you have to spend time looking for highly paid staff. Now that's a significant save, and it's only one of the many advantages of SlashRTC's cloud-based Interactive Voice Response System. The benefits and features of an IVR calling system are endless -  ● No limitations on the number of lines that can be used ● There are no further charges for dialer licenses that are not used ● Diversified functionality with voice, script, and complicated layered messages ● Call recording is available for free ● Operational information and reporting
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Location: Mumbai, Maharashtra 400072, India
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How large scale organizations with large scale customers can excel !

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  Conversational interfaces are becoming increasingly popular in technology nowadays. Users communicate to their gadgets via voice, assigning chores to them like they would to a human. Text to speech solutions give devices high-quality voices, drastically altering human-machine interaction such as mobile virtual assistants, GPS navigation, and other devices which help users improve their quality of life. Text to speech is also necessary for those who have impairments or have specific requirements.  For businesses that use Contact Center solutions, especially text to speech solutions, calls to customers can get more personalized where the voice bots can speak things like, your name, number, credit card number, account balances etc, creating an intuitive consumer experience without the need for a voice actor to dictate every word or phrase.  Another feature to enhance customer experience is IVR calling software which is an AI-powered software that can recognise natural language and com
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