The emergence of cloud telephony in India

 

Cloud telephony in India is emerging drastically, but what is cloud telephony exactly? It is a type of unified communications that offers voice communication services through a third-party host, essentially enabling organizations to run a business phone system through their internet connection.


What are the factors that are boosting cloud telephony in India?


1. Accessibility - Remote accessibility and portability through mobile devices.

2. Cost Efficiency - No additional installation burden, along with many pricing models

3. Security - Dedicated security mechanisms to keep data safer.

4. Prompt customer handling - Helps in enhancing customer experiences via IVR solutions for quick query resolution

5. Business scalability - Real-time dashboard monitoring allows better implementation and encourages business communications.


There are also some challenges such as infrastructure issues when it comes to setting up a call center. The setup cost and the maintenance cost for infrastructure is too high especially for start-ups and small cap organizations. 


However, SlashRTC’s cloud telephony can provide solutions to these issues! 


- No additional investment in infrastructure is required, we got it covered.

- We provide a seamless customer experience with minimal investment to streamline complex business communications on a robust cloud-based call center solution. 

- Gain deeper valuable insights into everyday customer conversations, with an easy to integrate cloud platform


Our cloud telephony solution is easy to set up. You can scale it as per your requirement almost in no time. It is completely controllable from the single panel itself. You can get the in-depth insights by using SlashRTC's reports.



Cloud telephony can be integrated with the conversational IVR solution to make it more customer centric. Using conversational IVR solutions for Inbound and outbound calls, you can connect the right customer to the right agent, which can save a lot of time and manual efforts. The Slash BOT converses with the customer perfectly well to understand the intent and then calculates the accurate meaning and rationale based on the same. This helps in retaining the customers interest and call time towards solving resolutions. 


Advantages of conversational IVR solutions :-


● Intelligently learns customer behavior via A.I. and interacts accordingly

● Automated building of database for greater insights

● Minimal deployment time

● Realtime & measurable performance data



For more details on cloud telephony, log onto our website - www.slashrtc.com or get in touch with us at info@slashrtc.com.



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