Contact center solutions | Contact center cloud solutions | SlashRTC

  Call center needs the best software to access and manage or organize the customer’s data and for that, you need the best call center software in India or you can say best contact centre solutions which help you solve some problem and for that Slash RTC is by far the best company you should go for. This Contact Center Solutions Company is trusted by Customers worldwide and top Enterprises in the industry. They have been in this industry for more than a decade and they are highly reputed amongst the industry people. There will be many call center software in India but you need the one which suits you best, and Slash RTC is just the company that will help you to do so. Slash RTC- providing the best call center software in India. If you look at their contact center solutions program, you can see how advanced and cheap the system is for this particular time, where everything is very costly in the IT world. Slash Connect On-Cloud Contact Center Cloud Solutions. • You can schedule a p...

  In an organisation that employs contact center solutions, a variety of technological tools are necessary. Two such tools will be discussed in this blog: a Call center recording system and a Voice call API . Call center recording system is the process of recording inbound and/or outbound calls that a call center receives. This is frequently accomplished using specialist call center recording system software that is connected to your phone system and is designed to capture the call's data. During a call, real-time recordings are produced utilising a call recording capability, and these recorded files are frequently saved in the call center software's databases after the session has ended. Having a call recording feature to record and store calls in your contact center can be a powerful tool, providing important benefits such as -  1. Quality assurance - Call center supervisors and quality management teams may utilise call records and analytics to get insight into consumer in...