How to be super productive while running a high traffic e-commerce organization?

 

Imagine you have a massive customer base and limited quality staff to handle them. What will you do? would you let the agents dial unreachable, switched off, invalid numbers and let them waste their time? Absolutely no.

SlashRTC’s Automatic dialer can help you increase the agent productivity by surpassing the unreachable, switched off and invalid numbers. No need to waste another valuable second of your agent on failed calls. Automatic dialer will dial the calls from the backend and only if the calls gets connected to the customer it will route to the agent, that’s how the agents can save their valuable time and be efficient. All you have to do is upload the calling list of customers you wish to call. There is no limit on how many numbers you can upload or limitation on the number of agents. Along this track each and every agent on live monitor in real time.

Some interesting features linked to your Automatic Dialer

● Unlimited calls

● Advanced analytics

● Virtual numbers

● Call monitoring

● CRM integration

Automatic dialer will increase the call connectivity but in addition there is one more way to boost the call connectivity and that is virtual phone number.

Using virtual numbers you can increase the call connectivity and by preventing the rejection of calls caused by the spam. Virtual numbers can help the organizations to manage the spam which will directly increase the call answering ratio.

You can change your virtual numbers multiple times there is no need to stick to one number this way you can avoid the call blocking and manage the spam rate.

Feature you can take advantage of along with a virtual phone number

● Smart routing

● Capture recordings and insight

● Integrate SMS & More

● Forward the calls to your staff’s phone

● Monitor in real time

● Customize in real time

For more tips and solutions on managing your organisation, log onto our website - www.slashrtc.com or get in touch with us at info@slashrtc.com.