The importance of customer experiences for small and established organisations

 

Established contact center cloud solutions can be very helpful for small businesses as it will save their costs for hiring expensive hardware and data centers for their business to expand. A powerful cloud-based call center solution, provides a smooth customer experience with little investment, to streamline complicated company communications. Gain deeper, more useful insights from everyday customer discussions with an easy-to-integrate cloud platform.


Benefits of contact center cloud solutions:-


Scaling up business operations - This can be a challenge but when it comes to SlashRTC’s contact center cloud solutions you can simply onboard new callers with some easy clicks. Add the number of agents and team leader to the SlashRTC’s calling portal with the help of an intuitive and user-friendly UI.


Agent’s performance insights - Tracking the agent's performance manually or from different portals can be tricky, with SlashRTC’s curated and customizable reports, organizations can track the performance along with each and every activity of an agent under the one roof. 


Be omnipresent - Enabling your team to be omnipresent will save some serious amount of time. SlashRTC can provide SMS, Email, Calling as well as Video calling on one single platform. This will provide a uniform solution throughout.


Features of contact center cloud solutions:-


● Call recording

● Control over call flows

● Mobile browser app support

● Call routing

● Concurrent calls


What if the organization wishes to integrate the calling services or chat services to their software application or product? Here's where SlashRTC’s Communication APIs can assist you. Communication APIs enable businesses to integrate voice calling, text messaging and other omni-channel functionalities into a software application or product.


Types of communications APIs:-


Chat APIs - Chat applications like Facebook Messenger, WhatsApp or Telegram are very user friendly especially when it comes to the masses. To provide the similar functionality and experience, SlashRTC’s Chat APIs can be integrated with the software as per the requirement. This gives the customer the flexibility to share media, documents, sound files and much more to bring about more transparency.


Voice APIs - The average customer prefers to make traditional phone calls. SlashRTC's Communications APIs, on the other hand, provides extra functionalities such as call recording, call forwarding, conference calling, and text-to-speech tools as added capability to flourish in a competitive market of customer service.


SMS, MMS, and RCS APIs - Texting is still one of the most preferred ways to communicate with clients. Using SlashRTC's communications APIs, we can track and report data from text message communications promptly and with much ease.



For more details on best customer experience practices, log on to our website - www.slashrtc.com or get in touch with us at info@slashrtc.com.




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