Contact center solutions | Contact center cloud solutions | SlashRTC

  Outbound dialer  or  voice call api  has become one of the important elements in today’s voice calling work environment. Outbound dialing is one initiated by a call center agent to a customer on behalf of a call center or client. This is very important for sales, lead generation, telemarketing, and fundraising. Outbound dialer or voice call api is the basis of most of the lead generation and finding the best one is typically difficult, there are too many options out there, and choosing the correct one for your business is a hassle. But slash RTC is the company that will provide you with the best outbound dialer or voice call api. How does Slash RTC provide you with the best outbound dialer or voice call api?  Nothing is impossible in their dictionary; they are in this business for quite a lot of time and they are the fastest-growing communication platform. The platform is used by many businesses that help them to connect with their clients or customer easily a...

  In an organisation that employs contact center solutions, a variety of technological tools are necessary. Two such tools will be discussed in this blog: a Call center recording system and a Voice call API . Call center recording system is the process of recording inbound and/or outbound calls that a call center receives. This is frequently accomplished using specialist call center recording system software that is connected to your phone system and is designed to capture the call's data. During a call, real-time recordings are produced utilising a call recording capability, and these recorded files are frequently saved in the call center software's databases after the session has ended. Having a call recording feature to record and store calls in your contact center can be a powerful tool, providing important benefits such as -  1. Quality assurance - Call center supervisors and quality management teams may utilise call records and analytics to get insight into consumer in...