Contact center solutions | Contact center cloud solutions | SlashRTC

  Cloud telephony in India is emerging drastically, but what is cloud telephony exactly? It is a type of unified communications that offers voice communication services through a third-party host, essentially enabling organizations to run a business phone system through their internet connection. What are the factors that are boosting cloud telephony in India ? 1. Accessibility - Remote accessibility and portability through mobile devices. 2. Cost Efficiency - No additional installation burden, along with many pricing models 3. Security - Dedicated security mechanisms to keep data safer. 4. Prompt customer handling - Helps in enhancing customer experiences via IVR solutions for quick query resolution 5. Business scalability - Real-time dashboard monitoring allows better implementation and encourages business communications. There are also some challenges such as infrastructure issues when it comes to setting up a call center. The setup cost and the maintenance cost for infrastr...

  Established contact center cloud solutions can be very helpful for small businesses as it will save their costs for hiring expensive hardware and data centers for their business to expand. A powerful cloud-based call center solution, provides a smooth customer experience with little investment, to streamline complicated company communications. Gain deeper, more useful insights from everyday customer discussions with an easy-to-integrate cloud platform. Benefits of contact center cloud solutions:- Scaling up business operations - This can be a challenge but when it comes to SlashRTC’s contact center cloud solutions you can simply onboard new callers with some easy clicks. Add the number of agents and team leader to the SlashRTC’s calling portal with the help of an intuitive and user-friendly UI. Agent’s performance insights - Tracking the agent's performance manually or from different portals can be tricky, with SlashRTC’s curated and customizable reports, organizations can track...

  An IVR (Interactive Voice Response) calling system is an automated customer service solution that uses pre-recorded responses to satisfy the demands of callers – ideal for your Inbound Call Center. IVR calling systems , when well-designed, may save you and your clients a lot of time and money. For all of your IVR needs, SlashRTC is a cloud based contact center solution, which means you do not have to spend on expensive hardware and neither do you have to spend time looking for highly paid staff. Now that's a significant save, and it's only one of the many advantages of SlashRTC's cloud-based Interactive Voice Response System. The benefits and features of an IVR calling system are endless -  ● No limitations on the number of lines that can be used ● There are no further charges for dialer licenses that are not used ● Diversified functionality with voice, script, and complicated layered messages ● Call recording is available for free ● Operational information and reporting...