Contact center solutions | Contact center cloud solutions | SlashRTC

  Imagine you have a massive customer base and limited quality staff to handle them. What will you do? would you let the agents dial unreachable, switched off, invalid numbers and let them waste their time? Absolutely no. SlashRTC’s Automatic dialer can help you increase the agent productivity by surpassing the unreachable, switched off and invalid numbers. No need to waste another valuable second of your agent on failed calls. Automatic dialer will dial the calls from the backend and only if the calls gets connected to the customer it will route to the agent, that’s how the agents can save their valuable time and be efficient. All you have to do is upload the calling list of customers you wish to call. There is no limit on how many numbers you can upload or limitation on the number of agents. Along this track each and every agent on live monitor in real time. Some interesting features linked to your Automatic Dialer ● Unlimited calls ● Advanced analytics ● Virtual numbers ● Call moni

  Cloud telephony in India is emerging drastically, but what is cloud telephony exactly? It is a type of unified communications that offers voice communication services through a third-party host, essentially enabling organizations to run a business phone system through their internet connection. What are the factors that are boosting cloud telephony in India ? 1. Accessibility - Remote accessibility and portability through mobile devices. 2. Cost Efficiency - No additional installation burden, along with many pricing models 3. Security - Dedicated security mechanisms to keep data safer. 4. Prompt customer handling - Helps in enhancing customer experiences via IVR solutions for quick query resolution 5. Business scalability - Real-time dashboard monitoring allows better implementation and encourages business communications. There are also some challenges such as infrastructure issues when it comes to setting up a call center. The setup cost and the maintenance cost for infrastructu