Contact center solutions | Contact center cloud solutions | SlashRTC

  An IVR (Interactive Voice Response) calling system is an automated customer service solution that uses pre-recorded responses to satisfy the demands of callers – ideal for your Inbound Call Center. IVR calling systems , when well-designed, may save you and your clients a lot of time and money. For all of your IVR needs, SlashRTC is a cloud based contact center solution, which means you do not have to spend on expensive hardware and neither do you have to spend time looking for highly paid staff. Now that's a significant save, and it's only one of the many advantages of SlashRTC's cloud-based Interactive Voice Response System. The benefits and features of an IVR calling system are endless -  ● No limitations on the number of lines that can be used ● There are no further charges for dialer licenses that are not used ● Diversified functionality with voice, script, and complicated layered messages ● Call recording is available for free ● Operational information and reporting...

  In an organisation that employs contact center solutions, a variety of technological tools are necessary. Two such tools will be discussed in this blog: a Call center recording system and a Voice call API . Call center recording system is the process of recording inbound and/or outbound calls that a call center receives. This is frequently accomplished using specialist call center recording system software that is connected to your phone system and is designed to capture the call's data. During a call, real-time recordings are produced utilising a call recording capability, and these recorded files are frequently saved in the call center software's databases after the session has ended. Having a call recording feature to record and store calls in your contact center can be a powerful tool, providing important benefits such as -  1. Quality assurance - Call center supervisors and quality management teams may utilise call records and analytics to get insight into consumer in...