Contact center solutions | Contact center cloud solutions | SlashRTC

  We have already established the fact that contact center solutions are 'the' way to improve your customer experience. Due to the pandemic, online shopping has become the need of the hour, as a lot of people prefer shopping online via e-commerce websites, rather than going to a store. However, online shopping comes with its own challenges such as product availability issues, order tracking, payment issues, customer support, etc.  A robust  call center software in India  can help your business thrive in this highly competitive market. You can reduce resolution time of customer complaints with our integrated CRM data which provides the complete history of the customer’s orders. Your agents will always have enough information for top class customer service. Call center software in India needs to be more versatile when it comes to providing service; they may need different types of channels such as incoming and outgoing dialer, chatbots, email services, voicebots etc....

  Established contact center cloud solutions can be very helpful for small businesses as it will save their costs for hiring expensive hardware and data centers for their business to expand. A powerful cloud-based call center solution, provides a smooth customer experience with little investment, to streamline complicated company communications. Gain deeper, more useful insights from everyday customer discussions with an easy-to-integrate cloud platform. Benefits of contact center cloud solutions:- Scaling up business operations - This can be a challenge but when it comes to SlashRTC’s contact center cloud solutions you can simply onboard new callers with some easy clicks. Add the number of agents and team leader to the SlashRTC’s calling portal with the help of an intuitive and user-friendly UI. Agent’s performance insights - Tracking the agent's performance manually or from different portals can be tricky, with SlashRTC’s curated and customizable reports, organizations can track...

  The market for business process outsourcing is competitive. Customers believe their business objectives have not been reached, hence half of all BPO contracts fail after five years. BPO providers require tools and processes that enable them to provide low-cost, high-quality services that attract and retain consumers. The correct BPO software can be a significant component in a successful customer retention strategy for BPO providers. The  Best BPO Software  should provide end-to-end service management such as - - Differentiation of services -  Approximately 80% of BPO services, according to market observers, are highly customized and this is where SlashRTC can lead you to fulfill the requirements of your clients and their needs. Some clients may need certain traditional services like Inbound and Outbound calling services and others might need something else like AI powered chatbots and voicebots. - Monitoring and compliance -  SlashRTC provides ready to use an...

  An IVR (Interactive Voice Response) calling system is an automated customer service solution that uses pre-recorded responses to satisfy the demands of callers – ideal for your Inbound Call Center. IVR calling systems , when well-designed, may save you and your clients a lot of time and money. For all of your IVR needs, SlashRTC is a cloud based contact center solution, which means you do not have to spend on expensive hardware and neither do you have to spend time looking for highly paid staff. Now that's a significant save, and it's only one of the many advantages of SlashRTC's cloud-based Interactive Voice Response System. The benefits and features of an IVR calling system are endless -  ● No limitations on the number of lines that can be used ● There are no further charges for dialer licenses that are not used ● Diversified functionality with voice, script, and complicated layered messages ● Call recording is available for free ● Operational information and reporting...